Who we are
Agilex Biolabs Pty Ltd (ACN 630 526 699) (“Agilex”, “we”, “us”) provides contract bioanalytical services to commercial clients.
We are committed to protecting personal information and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws.
What personal information we collect
We may collect and hold personal information such as:
- Name
- Address
- Date of birth
- Sex
- Email address
- Telephone number
- Photographs
We only collect personal information that is reasonably necessary for our business activities.
How we collect personal information
We may collect personal information:
- directly from you
- from third parties (such as your organization or service providers)
- when you complete forms on our website
- when you interact with us as a client, supplier, or contractor
Website usage
When you visit our website, we may collect technical information such as:
- IP address
- device type
- geographical location
- browsing activity
This information is used for security, analytics, and improving our services.
We use cookies to:
- maintain website functionality (e.g. user sessions)
- analyze usage and improve services
This information is generally statistical and is not used by Agilex to directly identify individuals.
You can control or disable cookies through your browser settings.
Clinical trial data
In the course of providing bioanalytical services:
- Agilex generally receives clinical trial data in a pseudonymized form
- Agilex generally does not have access to identifying participant information
- Agilex does not attempt to re-identify individuals
How we use personal information
We collect and use personal information to:
1. Operate our business
Including to:
- provide services to clients
- manage contracts, billing, and payments
- respond to enquiries
- maintain business relationships
2. Work health and safety obligations
To meet our legal duty of care to staff, contractors, and visitors
3. Communications
We may contact you to:
- respond to enquiries
- provide service-related updates
We do not use personal information for unsolicited direct marketing.
If you do not provide requested personal information, we may be unable to respond to your enquiry or provide services to you.
Disclosure of personal information
We may disclose personal information to:
- our related entities
- service providers (including IT systems, cloud platforms, and professional advisers)
- regulators, government authorities, or where required by law
We take reasonable steps to ensure these parties handle personal information appropriately.
Overseas disclosures
Some service providers used by Agilex may be located outside Australia or store data overseas.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.
How we protect personal information
We take reasonable steps to protect personal information from:
- misuse
- interference
- loss
- unauthorized access, modification, or disclosure
These steps include secure IT systems and controlled access.
Retention of personal information
We retain personal information only for as long as necessary:
- for our business purposes
- to meet legal and regulatory obligations
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Access and correction
You may request access to, or correction of, personal information we hold about you.
We will:
- verify your identity
- respond within a reasonable timeframe
- provide access unless an exception applies
If access is refused, we will provide written reasons and explain how you may make a complaint.
No fee is charged for requests, although reasonable administrative costs may apply.
Privacy complaints
If you have a complaint about how we handle personal information, you can contact us using the details below.
We will:
- acknowledge your complaint
- investigate the matter
- respond within a reasonable timeframe
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
GDPR (where applicable)
Agilex may be subject to the General Data Protection Regulation (GDPR) where we process personal data of individuals located in the European Union at the time of collection.
Where applicable, additional privacy obligations are managed through contractual arrangements with clients.
Contact us
Privacy Officer
Agilex Biolabs Pty Ltd
31 Dalgleish Street
Thebarton SA 5031
privacyofficer@agilexbiolabs.com
